Frequently Asked Questions

Find answers to common questions about Ibis Flow

General Questions

What is Ibis Flow?
Ibis Flow is a delivery reliability and decision system for software teams using Jira. It provides structured workflows for estimation, with prioritisation and planning capabilities in development. The focus is on improving decision quality - helping teams align on effort, surface assumptions, and build shared understanding before work begins.
What is Ibis Flow not?

Ibis Flow is not a project management tool. It does not replace Jira, and it does not attempt to manage sprints, track time, or provide resource allocation.

Jira remains your system of record. Ibis Flow connects to Jira to provide decision structure around estimation, prioritisation, and planning - without duplicating data or adding process overhead.

Who is Ibis Flow designed for?

Engineering managers, product leaders, and delivery teams who need to make reliable commitments under uncertainty.

Organisations where missed delivery commitments have real consequences - whether for customer trust, revenue, or strategic planning.

Teams already using Jira who want better structure for estimation decisions without migrating to a different system.

Do I need to install a mobile app?
No. Ibis Flow is a web application designed to work on both desktop and mobile devices. The interface adapts to your screen size automatically. Estimation sessions, voting, and all other functionality are accessible through your browser.

Product Scope & Roadmap

What functionality is available today?

Estimation and team alignment capabilities are fully available. This includes collaborative estimation sessions, Jira integration, voting mechanisms, consensus tracking, and session history.

Teams can create estimation sessions, invite participants, vote on effort, discuss divergent estimates, and record final decisions - all while keeping Jira as the source of truth.

What is currently in development?
Prioritisation capabilities are in active development. This includes structured frameworks for backlog prioritisation, impact assessment, and trade-off visibility. These features will connect estimation outputs to delivery planning when released.
What is planned for the future?
Capacity planning and outcome tracking are planned. Sprint planning, capacity modelling, and historical outcome analysis will complete the connection between decisions and delivery reliability. No release dates are currently published.
Why does Ibis Flow expand gradually rather than shipping everything at once?

Estimation, prioritisation, and planning are interconnected decisions. Building them correctly requires each layer to be stable before the next is added.

Shipping incomplete or disconnected features would undermine the core value proposition - improving decision quality. Deliberate expansion ensures that each capability genuinely improves team outcomes rather than adding complexity.

Will prioritisation and planning features be added to existing plans?
The Delivery and Organisation plans are designed to include prioritisation and planning capabilities as they become available. Teams on the Team plan will have access to estimation capabilities, with the option to upgrade when expanded functionality is relevant to their needs.

Estimation Sessions

How do estimation sessions work?

A session facilitator creates an estimation session and imports tickets from Jira. Participants are invited via email and can join without creating an account.

For each ticket, participants vote independently. Once votes are collected, results are revealed simultaneously to prevent anchoring bias. The facilitator then guides discussion toward consensus and records the final estimate.

Who can facilitate an estimation session?
Any team member with appropriate permissions can create and facilitate sessions. The facilitator controls session flow - starting voting rounds, revealing results, initiating re-votes when needed, and accepting final estimates. Facilitators can also participate in voting if desired.
How do participants join estimation sessions?
All participants authenticate through their organisation identity provider (such as Microsoft Entra or Google Workspace). This ensures session integrity and maintains enterprise security standards. Participants receive an invitation and sign in using their existing work credentials.
How does Ibis Flow help teams reach consensus?

When votes diverge significantly, the system surfaces this for discussion rather than averaging the difference. Outliers are highlighted to ensure concerns are addressed before finalising estimates.

Participants can add reactions to tickets - flagging risks, dependencies, scope concerns, or questions. These annotations create shared context and surface assumptions that might otherwise remain hidden.

What happens when estimates differ significantly?
Divergent estimates indicate misalignment - someone understands the work differently. Rather than forcing a number, Ibis Flow encourages discussion. The facilitator can initiate a re-vote after the team has talked through differences. Consensus built through discussion is more reliable than averaged numbers.
Are estimation decisions preserved?
Yes. Session history captures who participated, how votes evolved, and what decisions were made. This creates an audit trail for retrospectives and helps teams learn from past estimates over time.
How does estimation connect to Jira?

Tickets are imported from Jira with their current details - title, description, acceptance criteria, and priority. After estimation, the agreed value can be written back to Jira.

Jira remains the source of truth. Ibis Flow provides the decision structure; Jira stores the results.

Plans & Pricing

How are the plans structured?

Plans reflect delivery maturity rather than feature bundles. Team suits individual teams building alignment through estimation. Delivery suits organisations coordinating across multiple teams. Organisation suits enterprises where delivery reliability is strategically important.

Each tier includes the capabilities appropriate to that maturity stage, with prioritisation and planning features included in Delivery and Organisation plans as they become available.

What does the Team plan include?
The Team plan provides collaborative estimation sessions, Jira integration, session history, and email-based participation. It is designed for teams that want to improve estimation quality and build alignment without requiring advanced coordination features.
What additional capabilities do Delivery and Organisation plans provide?

Delivery and Organisation plans will include prioritisation workflows, cross-team visibility, and planning capabilities as these features are released.

Currently, all plans have access to the same estimation functionality. Plan differentiation will increase as the product roadmap progresses.

Can I change plans later?
Yes. You can upgrade or downgrade at any time through your account settings. Changes take effect immediately. Upgrades are prorated; downgrades receive credit toward future billing.
Is there a trial period?
Yes. All plans include a 30-day free trial with full access to available functionality. No payment details are required to start a trial.

Organisations & Teams

How are organisations and teams structured?
An organisation is the top-level account that holds your subscription and team memberships. Teams within an organisation can have their own estimation sessions and settings while sharing the organisation subscription.
Someone in my organisation already has an Ibis Flow subscription. How do I join?

Contact your organisation administrator and request an invitation. They can add you through the organisation settings.

If you cannot identify the administrator, contact support and we can help locate the right person. Creating a separate organisation is possible but will result in duplicate subscriptions and isolated data.

How do team members collaborate?
Team members within an organisation can participate in shared estimation sessions, view session history, and contribute to discussions. Access is managed at the organisation and team level by administrators.
Can I have multiple teams within one organisation?
Yes. Organisations can have multiple teams, each with their own estimation sessions and participants. This is particularly useful for organisations coordinating delivery across several product or feature teams.

Security, Privacy & Trust

Where is data stored?
Ibis Flow is hosted on secure cloud infrastructure with data residency in regions appropriate for enterprise customers. For specific data residency requirements, contact support to discuss options.
How is authentication handled?
All users authenticate through their organisation identity provider, such as Microsoft Entra or Google Workspace. There is no guest or email-only access. This ensures that every participant is verified through your existing identity infrastructure, maintaining enterprise security standards.
Is my Jira data secure?

Ibis Flow connects to Jira using OAuth with minimal required permissions. Only ticket metadata needed for estimation is accessed - not your entire Jira instance.

Jira remains your system of record. Ibis Flow does not store copies of your Jira data beyond what is necessary for active estimation sessions.

Do you have security certifications?
For detailed security documentation, compliance certifications, or to complete a security questionnaire, contact support. We work with enterprise procurement and security teams regularly and can provide appropriate documentation for your review process.
What is your approach to data privacy?
We collect only the data necessary to provide the service. We do not sell user data or use it for purposes beyond service delivery and improvement. For detailed privacy information, refer to our privacy policy or contact support with specific questions.

Still need help?

Our support team is happy to assist you.

Contact Support