Get Help When You Need It
Support from the team that built Ibis Flow. We know the product inside out.
Support by plan
Team
Email support during business hours
48-hour response
Mon-Fri, 9 AM - 6 PM CET
- ✓Email support via widget
- ✓Knowledge base and help articles
- ✓Setup and configuration help
Delivery
Faster response and implementation guidance
24-hour response
Mon-Fri, 9 AM - 6 PM CET
- ✓Priority email queue
- ✓Direct access to engineering team
- ✓Workflow and integration guidance
Organisation
Dedicated support for strategic delivery
4-hour response
Extended coverage available
- ✓Dedicated success contact
- ✓Phone and video support
- ✓Custom onboarding and training
- ✓Strategic planning assistance
What we help with
Getting started
- • Jira integration setup
- • Team configuration
- • First estimation session
- • Workflow customization
Scaling up
- • Team adoption patterns
- • Cross-team coordination
- • Prioritisation workflows
- • Performance troubleshooting
Based in Germany
Email support
Fastest way to get help
Business hours
Monday to Friday
9:00 AM - 6:00 PM CET