Get Help When You Need It
Support from the team that built Ibis Flow. We know the product inside out.
Support by plan
Team
Email support during business hours
48-hour response
Mon-Fri, 9 AM - 6 PM CET
✓ Email support via widget✓ Knowledge base and help articles✓ Setup and configuration help
Delivery
Faster response and implementation guidance
24-hour response
Mon-Fri, 9 AM - 6 PM CET
✓ Priority email queue✓ Direct access to engineering team✓ Workflow and integration guidance
Organisation
Dedicated support for strategic delivery
4-hour response
Extended coverage available
✓ Dedicated success contact✓ Phone and video support✓ Custom onboarding and training✓ Strategic planning assistance
Based in Germany
Monday to Friday, 9:00 AM - 6:00 PM CET
Getting started
- • Jira integration setup
- • Team configuration
- • First estimation session
- • Workflow customization
Scaling up
- • Team adoption patterns
- • Cross-team coordination
- • Prioritisation workflows
- • Performance troubleshooting